Frequently Asked Questions

We specialize in all German automotive brands including Mercedes-Benz, BMW, Audi, Volkswagen, Porsche, and Mini. Our technicians are trained and certified to handle the specific requirements of each brand.

You can book an appointment through our website by clicking the "Book Appointment" button, calling us at +256 750 501 151, or visiting our workshop in Kampala. We recommend booking in advance for routine maintenance.

Yes, we offer emergency repair services for critical issues. Please call our emergency hotline at +256 750 501 151 for immediate assistance. We understand that car troubles can happen unexpectedly.

Our workshop is open Monday through Saturday from 8:00 AM to 6:00 PM. We are closed on Sundays and public holidays. However, emergency services may be available outside regular hours.

Yes, we use only genuine OEM (Original Equipment Manufacturer) parts or high-quality approved alternatives. We believe in maintaining the integrity and performance of your German vehicle with the right components.

Service duration varies depending on the type of service. Routine maintenance typically takes 2-4 hours, while more complex repairs may take 1-3 days. We always provide an estimated completion time when you book.

Yes, we provide a warranty on all our repairs and services. Standard repairs come with a 6-month warranty, while major overhauls are covered for 12 months. Parts warranty depends on the manufacturer.

Yes, we have a comfortable customer lounge with Wi-Fi, refreshments, and air conditioning where you can wait. For longer services, we also offer a courtesy shuttle service within Kampala.

Yes, we offer pickup and delivery services within Kampala for your convenience. Additional charges may apply depending on your location. Please inquire when booking your appointment.

We accept cash, mobile money (MTN Mobile Money, Airtel Money), bank transfers, and major credit/debit cards. Payment is due upon completion of service unless prior arrangements have been made.